frequently asked questions
Customer service management.
What is RISEON?
RISEON is a direct selling company and India's first co-commerce platform offers a comprehensive range of fashion and lifestyle products directly to the consumers. RISEON is the registered brand owned by Riseon Fashion Private Limited, a private company registered with the Ministry of Corporate Affairs under the provisions of the Companies Act, 1956 in year 2023. RISEON is providing a common platform to stretch dreams and build a community of successful entrepreneurs. RISEON has their in-house brands like Mr.Glow, Bottom Hub, Royal Rastha and RISEON Wear. RISEON believes in enhancing lifestyle and fulfilling dreams of every individual in its wide network of distributers and consumers.
How can you contact RISEON?
You can contact us through Chat, Email or via our registered number between 9:30 am - 6:30 pm from Monday to Saturday Chat with us: Login into your account through your FCID and select chat option. Call Us: Email Us: Grievance Redressal:
Does RISEON follow Direct selling rules 2021?
RISEON is fully aware and adhering the Consumer Protection (Direct Selling) Rules, 2021 published by the Ministry of Consumer Affairs, Food and Public Distribution in Official Gazette dated 28th December 2021 including any amendments, modifications or enactment of new legislation by Government of India. RISEON has prepared and incorporated all the guidelines, rules and requirements mentioned in the said Direct Selling Rules.
RISEON provides Job Opportunities?
RISEON only provide business opportunities as we are a direct sales company. We do not encourage anyone to Misinterpret/Misrepresent it as a job. opportunity. We believe in ethical business practices and promote the same in our community as well. (Refer: https://riseonstore.com/) We take strict action against the distributor in case of fake job posting. (in case we find them promoting false job in any way possible)
Can you quit RISEON?
You are never obligated to stay with RISEON after you join. You can leave whenever you'd like to. Our business isn't for everyone and that's perfectly fine. There are many reasons why people decide to do something else with their time.
Does RISEON allows Refund/Return?
Yes, RISEON has Refund and Return Policy in place. According to the Policy, it allows all the distributors to place a refund request subject to the return window of the products mentioned on the product page. We process the refund to the source account and recommend you to make payment through your own account only. At times our business model is often misunderstood as our products are not found in stores which can sometimes lead to false assumptions about us. We are committed to working hard to ensure that everyone connected with RISEON has a positive experience and aim towards an ethical business
What action does RISEON take against unethical activity by any distributor?
RISEON investigates the case end to end in case of any unethical activity, we straight forward disable the FCID of the distributor irrespective of the distributors rank after the completion of internal enquiry against the Distributer and considering all aspects in this regard.
Do people in RISEON focus more on recruiting than selling products?
Selling products is the most important part of the RISEON business, not recruiting. Distributors cannot make money unless products are sold. A Distributor could recruit a million people, if none of them generate product sales, nobody would make any money. Distributors as well as the people on their sales teams need to be selling products in order to earn an income. By the way, RISEON business is free of cost and there are no fees on any account if you choose to do business with RISEON.
What are the internal compliances of RISEON?
RISEON has its Internal Compliance Team which ensures the proper and effective corporate governance. It also ensures the RISEON is in compliance with its outside regulatory and legal requirements as well as internal policies and bylaws. The Compliance Team moves the RISEON from reactive to proactive in detecting and preventing wrongdoing. Following are the internal compliances with regard to Independent Seller Partners/Distributers: 1. Video Verification: To ensure and confirm the KYC details along with full understanding of business model of the RISEON. It is also to ensure that distributer shall be aware that RISEON is not providing any job opportunity to them. 2. Grievance Redressal Team: It investigates the problem or issues raised by any Independent Direct Seller/Distributer and provides impartial resolution. Grievance Redressal Team is available on all working days from 09:30 AM to 06:00 PM. 3. Online Compliance Team: It tracks the unethical activity against the Company by any insider or outsider i.e. Fake job posting in the name of the RISEON, fake articles or negative video posting against RISEON. It helps to remove these post, articles or video from cyber space.
Is RISEON a Pyramid Scheme?
No, RISEON is not a pyramid scheme, as RISEON follows the Consumer Protection (Direct Selling) Rules, 2021 issued by the Ministry of Consumer Affairs, Food and Public Distribution. In fact, pyramid scheme is not legal in India. Unfortunately, due to the lack of understanding and misperceptions, especially on social media, direct selling businesses are incorrectly labelled.
Is RISEON a Scam?
No, RISEON is not a scam. We are registered as a Company in the name of Riseon Fashion Private Limited, under the provisions of the Companies Act of India and are proud to carry out the direct selling business. operations in conformity of the Guidelines of Ministry of Consumer Affairs, Food and Public Distribution. We own the trademarks of our brands including RISEON under which we are promoting the sale of our quality products through direct selling business opportunity since 2023. We are a company dedicated to helping people look fashionable while empowering their lives through this unique business opportunity.
Does RISEON take money for food and accommodation?
No, RISEON doesn't provide any kind of food or accommodation to anyone. It is important for you to know that RISEON has also not authorized anyone to facilitate food or accommodation on behalf of it.
Does RISEON take any training fees / registration fees?
RISEON sign-up is completely free and there are no charges for any training or registration in RISEON, In fact RISEON takes action against the distributor if found involved in asking for money on behalf of RISEON.
RISEON has registered office in different cities?
As RISEON is a Company, it can have (a single registered office) only one office as its registered office which is serves from 9:30 am to 6:30 pm on all working days at Riseon Fashion Private Limited. No.17, 7th Main Rd, Indira Nagar , Bengaluru, Karnataka 560038, Karnataka, India
Why do people post negative stuff about RISEON?
We're the most recognizable businesses in our industry, though there are a lot of success stories of people who made big in the industry, we still have some distributors who could not climb the ladder to the top which lead them to spread negativity. Hence, we've attracted a great deal of attention through the years - good and bad. Most distributors have a positive experience with RISEON, as owning your own business may not be right for everyone.
Does RISEON have real customers?
Yes, RISEON products are purchased and sold through our individual business owners only, having a strong and active customer base of people those buy our products because they love them. Apart from the incentives, we also give them attractive discounts on the products they love and give them a chance to build their own business with their experience.
RISEON will shut down in the near Future?
We are in direct sales business since 2023 and as you know we are a Company duly registered under the Companies Act which operates on going concern basis. Other than this, we are getting stronger day by day since the date (our company started its operations) of start of our operations back in 2023. We have proved our success time and again from the milestones that we have achieved so far. The future of RISEON is bright as we have many more milestones (to achieve) coming in our way. We will witness the future growth and success, together.
